News from Lodestone: [Important] Improving the Security of Your Account

Recently we have seen a rise in reports of player accounts being compromised. In order to better safeguard your account's security, please take a moment to review the following tips:

- Avoid sharing account passwords across multiple online services Please note that if you use the same account name or password as your Square Enix account on other online services, a security breach at any of the other online services could potentially lead to your Square Enix account being compromised.

- Use complex passwords that are resistant to guessing If you use repeated strings of characters, phone numbers, birth dates, or other information that may be tied to your identity, this may make it possible for individuals to access your account simply by guessing its password.

- Change your password

If your current password does not adhere to the guidelines listed above, or if you believe that there is any possibility of your password having been compromised, we recommend that you change your password by going to the following page:

https://secure.square-enix.com/account/app/svc/reminder?

- Add extra security to your account with a Security Token or Software Token

To further strengthen the security of your Square Enix account, we highly recommend using a Square Enix Security Token or Software Token to act as an extra layer of protection against unauthorized access.

A free, downloadable smartphone app is available at the following locations:

Google Play: https://play.google.com/store/apps/details?id=com.square_enix_software_token

Itunes: https://itunes.apple.com/us/app/square-enix-software-token/id617970570?mt=8

Physical security tokens are also available for purchase here:

http://www.square-enix.com/na/account/otp/

Also, please note that accounts that are suspected of having been compromised will have their access temporarily restricted. Once login has been restricted, an email notification will be sent to the primary email address registered to the Square Enix account. This email will contain instructions on how to remove the login restriction. Players will be asked to reset their passwords and log in again.

Please visit the following link for more information about login restrictions.

http://support.na.square-enix.com/j/lbna

We kindly ask for your cooperation in helping us better safeguard your personal information and account information.